by Laura Creekmore | Aug 29, 2011 | Content strategy, Customer service, Strategy, User experience, Writing
Just ran across a conversation about FAQs in the Google Group for content strategy. [If you’re interested in CS, you need to join this group! Lots of great ideas.] This conversation popped up at a great time for me — I’ve been pondering FAQs for a...
by Laura Creekmore | Aug 16, 2011 | Conferences/Events, Content strategy, Speaking
Well, it’s that time again — time that all the web-nerds penciled in our calendars months ago: The SXSW Panel Picker is open for voting! If you’ve never been to the all-things-web-digital-music-and-film that is SXSW in Austin each March, I’m...
by Laura Creekmore | Aug 8, 2011 | Content strategy, Speaking
My talk Friday to the Nashville Chamber of Commerce’s interactive SIG really underlined to me that content strategy is at least as much a mindset as it is a set of tools. We had a number of experienced web professionals in the room — from design, strategy,...
by Laura Creekmore | Jul 20, 2011 | Content strategy, Marketing, Speaking
Update, 8/6/2011: If you wanted to see the slides from my talk on content strategy and marketing yesterday, they’re now available on SlideShare. I’m really excited about an upcoming event — I’m speaking to the Nashville Chamber’s...
by Laura Creekmore | Jul 14, 2011 | Content strategy, Information management, Metadata
Confessions first: Working with metadata is one of my favorite parts of content strategy. I’m just enough of a geek to really appreciate the nitty-gritty details and what happens behind the scenes. But I’m grounded enough to know that just the word...
by Laura Creekmore | Jul 11, 2011 | Analytics, Content strategy, Information management
If you’re in health care, like most of our clients at Creekmore Consulting, you are already familiar with the term “accountable care organization.” ACOs have become a hot topic in health care — last year’s health care reform bill really...
