by Laura Creekmore | Jul 15, 2010 | Customer service
Yeah, you. Corporate America. [Maybe corporate everywhere…but my recent experiences are homegrown, so no blame-passing today.] Your amazingly successful efforts in data collection, standardization, segmentation and automation have removed the human element from...
by Laura Creekmore | Feb 6, 2009 | Customer service, Ning
I’m easy. In fact, I’m a flat-out sucker for the director of support making a comment on my blog and apologizing for my problem. I’ve complained in the past couple of days about some problems I had with Ning, and today, Laura G. from Ning let me know...
by Laura Creekmore | Dec 15, 2008 | Customer service, Twitter
Twitter’s been around since early 2007. It really started breaking out in the tech community after its debut at South by Southwest 2007. In the last several months, it’s grown significantly. I think the many mainstream media outlets sticking their toes in...
