by Laura Creekmore | Apr 26, 2010 | Customer service
Even in today’s still-uncertain economic times, I would argue that most marketers’ biggest problem is getting the necessary share of time, not share of wallet. In my working life, the time clutter problem has gotten to be the biggest issue for people in...
by Laura Creekmore | Jul 9, 2009 | Customer service, Personal
The other night I was at a board meeting for a nonprofit agency I serve. And as sometimes happens at those kind of events, we participated in an icebreaker — you know, a get-to-know-your-fellow-board-members-better activity. Each person drew a question to ask...
by Laura Creekmore | Feb 6, 2009 | Customer service, Ning
I’m easy. In fact, I’m a flat-out sucker for the director of support making a comment on my blog and apologizing for my problem. I’ve complained in the past couple of days about some problems I had with Ning, and today, Laura G. from Ning let me know...
by Laura Creekmore | Dec 15, 2008 | Customer service, Twitter
Twitter’s been around since early 2007. It really started breaking out in the tech community after its debut at South by Southwest 2007. In the last several months, it’s grown significantly. I think the many mainstream media outlets sticking their toes in...
