Archive | Conferences/Events

Confab | Jeff Cram: Learning to Love Your CMS

I have a client going through a major content management system [CMS] implementation right now, so I’m eager to hear how we can learn to love our CMS. No one loves their CMS. My comments in italics.

Jeff Cram works with ISITE Design in Portland, and they write a blog called The CMS Myth.

Shows a chart from The Real Story Group I’ve seen before, demonstrating the CMS landscape. There are a LOT of options out there.

Says the “mid-market” CMS is rising fast. Documentum, Oracle, others were built for a different era when web content was viewed as a file repository, and newer CMS are more agile and iterating faster.

Content management can enable great customer experiences. It’s the technology that can make or break your ability to deliver the right content to the right person at the right time. Therefore it is important to make sure you read reviews like this one here before choosing which CMS to use for your business.

Cram pointing out that implementing a CMS is a multi-disciplinary project, but sometimes, content strategists aren’t actually at the table. I’ve had that happen in the past, with predictable results, but in the project we’re currently working on, business goals and content strategy have been driving the CMS project from the beginning, which is magic.

CMS mythbusting

Inline text editors: Bless this man’s heart: He’s slamming the inline text editors that are so popular now. [You know, where you go to the site, and if you have the right permissions, you can click and edit the content right there on the page.] If your site is more complex than a plain old blog, you can’t use the edit-on-the-fly, front-end tools. When you have complex business rules, you need a robust CMS. Major CMS are now selling based on front-end editing, but it’s just not that valuable.

Challenge of the occasional user: Here’s another one I’m worried about with our system. The occasional user can’t remember what they’re supposed to do. Cram’s response to that is, stop letting people in your CMS. I think this is a critical point: Who gets how much control and power in the software? Will your software let you set up a workflow to handle requests, but not allow actual access to occasional users?

The workflow myth: Everyone wants to create really complex workflows, and then they don’t work….they are too complex, or people don’t use them properly, and they create bottlenecks. So, so true.

Taxonomy: Content needs structure. Someone needs to define the structure, and that’s probably not the engineer setting up the CMS. [There should have been more laughter there, but maybe this is a pain point? Maybe no one is dealing with this? This is a BIG part of what we do every day at Creekmore.]

Content modeling: This is not really a myth, but a useful point. If you build your architecture properly, you can model content based on the choices people make. If someone chooses “prospective students” on the front page of your higher ed site, you can create a more targeted experience when they click on other pages. It’s difficult to pull off, but some complex systems today make this possible.

Moving beyond wireframes: Wireframes get used a lot to build CMS, but they don’t fully represent the content strategy. The challenge is to fully represent the content needs, the taxonomy, the business rules — the whole content strategy — when you’re setting up your CMS.

Day two problem: People don’t staff for CMS maintenance. You’ll have new initiatives, change your focus….plan to re-engineer as you go and staff/budget accordingly.

Confab | Ann Handley of Marketing Profs: Embrace That You Are a Publisher

According to this black swan media go high level review this is the tool of the decade – completely replacing the previous titans like Clickfunnels for landing pages and Pipedrive/Hubspot for CRMs.

I don’t often blog keynotes anymore; there are lots of reasons, but that’s not my point here. I wasn’t planning to blog Ann Handley‘s talk this morning at Confab, but she is talking about something that is so important to me:

Embrace that you are a publisher.

Every organization today is in publishing. If you’re talking to your customers on a website or social media, you’re publishing. Handley compares it to having a child: You are now a parent, and it’s expensive and time-consuming and sometimes heart-wrenching, but it’s all worth it. Content is one of the most valuable assets you can create and how you present it. Read this comprehensive article on the best real estate WordPress themes for building a new site.

She quotes Joe Pulizzi saying, “The one with the most engaging content wins.”

Handley is showing some data from the great content marketing study that Marketing Profs and CMI put out last year, showing that 56% of B2B marketers struggle with creating valuable content or creating enough content — but the vast majority of B2B marketers are using content in their marketing.

From me: There’s not one right way to meet this challenge. Sometimes, the right answer is, re-structure your internal marketing department. Sometimes, you need to hire someone to add editorial talent to your team full-time. And sometimes, you should outsource to pull in resources as you need them. Regardless of how you staff your content need, you need a strategy to get started and ensure your success. If you truly want to elevate your marketing strategy, you can seek advice from accomplished CEOs like Andrew Defrancesco.

Many marketers think in campaigns, and one of the challenges people have when they get to the web is that there is no inherent end date. By creating a campaign framework for your content strategy, you’ll make it easier to fill in the blanks. Think about this pattern for your content strategy:

  • Business goal
  • Plan
  • Execute
  • Measure
  • Analyze and Repeat

Need help getting started? That’s the kind of thing we love to help with at Creekmore Consulting. Give us a shout.

Confab | Curation: Beyond the Buzzword

Following are my notes….

Steve Rosenbaum was a filmmaker in September 2001, and the events of 9/11 taught him that individuals can tell their own stories better than the professionals can. The important part we can add is a filter, a curator, an organizer. He’s also the author of a new book titled Curation Nation.

He says the “me web” is ending — the era of needing something, going to get it. Now, he says we’re entering the “we web” — where everyone contributes.

He’s using everyone’s favorite quote from Eric Schmidt, about how much data was created through 2003, and how now that much is created every 2 days.

Rosenbaum points out that the amount of data flowing past us every day is unmanageable.

Rosenbaum rejects the idea of ‘quality.’ Can that be judged for everyone? Uses the example of Google Places accidentally getting axed by the Panda update — because it was using the same kind of aggregation that Demand Media does. So how do you judge that Places is good, and Demand is bad?

Love this story: Now Rosenbaum is telling about how our definition of sharing and permission are getting tweaked as we move toward more curation. He wrote a post for Mashable recently, and 6 lines of it quickly showed up on another site, with him listed as a “contributor,” and a link back to the full post. His initial reaction was, Hey wait a minute! And then he realized, That’s great!

Rosenbaum says curation has 3 components:

  • Choose your digital clothing. Your endorsements, likes, RTs and posts matter; you’re curating your online persona. This point is so important. People who are indiscriminate in their curation aren’t valued contributors.
  • Listening is more powerful than speaking. Gather, organize and filter good stuff.
  • In a noisy world, customers embrace clarity. Your visitors will make content for you, and curation tools can supercharge your editorial instincts. Lists tools like Pearltrees, Keepstream, curate.us, paper.li, Storify, Scoop.it.

Create your own curation equation for user-generated content. Consider your voice and your sources. What kind of information do your customers need?

I’m at Confab this week

There have been a number of web content conferences over the years, but it’s safe to say that Confab, in its first year, is going to be home to content strategists for years to come. I’ve met so many “people like me” already, and the universal acclaim seems to be that we are all delighted to have an excuse to get together with other content strategists, to commiserate, to share ideas, and to figure out better ways to create and manage content to improve the user experience on the web, mobile and everywhere else.

Sessions I’m planning to attend today:

Curation: Beyond the Buzzword by Steve Rosenbaum
How do we manage the firehose of information? What should humans do, and what should machines do? Great questions here….

How to Create a Data-Driven Content Strategy by Elizabeth McGuane and Randall Snare
How do we manage analytics and data to improve content?

Testing Content by Angela Colter
Colter had a really popular article on testing content on A List Apart at the end of 2010. I bet this session will be packed.

Johns Hopkins and the Health Care Content Conundrum: Aligning Business Strategy with User Goals by Ahava Leibtag and Aaron Watkins

Podcamp Nashville: Becoming a Thought Leader Via Podcast

Let me begin by saying I’m embarrassed that I don’t have a podcast. I registered a URL I intended to use to promote our podcast nearly a year ago. Summer Huggins did a lot of great prep work for it. I even talked to someone about being our first interviewee. And I haven’t executed yet.

I’m OK with confessing that to you, because I don’t think it’s an ongoing issue I have, failure to execute. I recently read Seth Godin’s Poke the Box, after several friends urged me to go back to him [that’s a longer story]. This book is a treatise on getting off your duff and making stuff happen. It’s wonderful — because I happen to be someone who likes to start yesterday. I figure you don’t know what you’re going to get til you try it, so you should get started right away.

But on the podcast front, I haven’t pulled the trigger yet. Now, I have renewed my inspiration.

You might think from the name “Podcamp” that last weekend’s Nashville conference was all about podcasting, but it covers many topics related to digital media. However, podcasting does get more than a passing nod at Podcamp. I went to a great session moderated by Cliff Ravenscraft, a guy who makes podcasting feel accessible to anyone.

Ravenscraft moderated a panel of people who, until 1-3 years ago, didn’t have a large digital footprint. But now, they’re all successful podcasters, reaching decent-sized audiences and dramatically upping their business impact. Given their examples, I can’t figure out any reasonable excuses not to get our podcast off the ground. So watch for more on that soon!

In the meantime, I’d like to share some of the great insights from the podcast panel:

Dan Miller: Life coach and author, host of 48Days. [48 Days to the Work You Love]

David and Paula Foster: 5 podcasts between them. They host Making Marriage Fun Again together. They started this podcast to help people who need support in making their marriage work.

Sheila Tidwell and Connie Williams, hosts of Connie and Sheila Talk: Real Life, Real Estate, Real Fun. They met Ravenscraft last year at Podcamp and started their podcast immediately afterward.

All quotes are paraphrases.

Podcasts to instill trust

Miller: Podcasting has an incredible degree of transparency. I’ve been coaching, teaching for a long time and have communicated in a variety of ways. I’ve never experienced this same level of connection with other media though. It forces me to be authentic.

David Foster: Great podcasts are about discovery. I’m on the journey — I’m not a guru delivering it down from the throne.

Connecting with your audience

Tidwell: We don’t edit out a lot of things. Even dogs barking, etc.

Paula Foster: Reading a script isn’t real. [You can plan — you should plan — but talk from the heart.]

David Foster: Trust your voice. You have something to say, and it will be compelling when you say it in your voice.

Benefits for the podcaster

Paula Foster: A podcast can help you keep your story alive. Telling the story will help you think of things in different ways.

Williams: Podcasting is a great exercise in thinking, no matter what your passion or topic is.

PodCamp Nashville: Winston Hearn on Basic Video Production

Winston Hearn has been creating online video for several years and offered a basic tutorial Saturday at PodCamp Nashville 2011. Though I’ve done online video for a while, I’ve never really had any formal instruction, so I thought it would be nice to find out what I’m doing wrong.

It was a great session on the basics — and very little is about equipment, which is what most beginners get obsessed with. My notes are below. You should assume that the wording is all my paraphrasing, but some quotes are pretty close.

Winston Hearn’s tips for creating online video:

Just a quick note on terminology: You can’t make a “viral video.” [Loved this. Big pet peeve of mine, too.] Viral is something that happens after your video is online if people like it.

Five steps to online video

  • Write
  • Shoot
  • Edit
  • Upload
  • Disperse

You can’t skip the write step. People don’t plan and it leads to a lot of bad video.

How do you write for video?

  • Think visually. People are watching, not just listening.
  • Think short. Shorter videos get more watches. 2 minutes is a maximum timeline for your average online video.
  • Think about bullet points — what are the compelling messages you want to share?
  • Distill. Cut your story to the minimum points necessary.
  • Plan ahead. Once you’ve written, figure out how you’re going to show the story.

Shooting

  • Test your ideas.
  • Lighting is critical. If you don’t have gear, no worries, but think hard about where to shoot. Avoid fluorescent lights. Cloudy days are perfect for outdoor filming.
  • Audio is your best ingredient. Poor audio quality will turn people off quickly. Here’s where Flips suffer — only good for close-by audio.
  • Make it pretty. Think about your framing. Check the background. Make sure subject stands out from the background. Don’t have distracting background. Only have one camera? Do takes from multiple angles, edit it together.

Hearn says you should start with the tools you have: Flip cameras can do a lot of stuff. The main thing is to understand your tools and know what they’re capable of.

Editing

  • Hearn uses Final Cut. He’s planning to add a blog post later today with more info on tools, and I’ll link to it when I see it. Hearn’s post gives you lots of links and ideas for video tools. There are a number of tools that work well that are less expensive, though.
  • First create a rough cut: Put everything in order according to your script, see what you have.
  • If you’re using music: Check music rights. There are lots of sources for inexpensive royalty free clips. Music can really make a difference in your video.
  • Don’t make a talking-head only video. Think of creative ways to show your story. Whiteboards etc.
  • Cut. Cut. Cut. Cut. Make it shorter!

Upload

Check out YouTube and Vimeo.

  • Vimeo – Hearn likes the tools, quality better.
  • YouTube – Everyone uses this.
  • Use both for many videos. Investigate the settings on each site — there are differences and how you format your export matters.

Disperse

What you name and tag your video really matter if you want it to spread.

This is where your social media plan takes over. Start thinking about your marketing strategy way back when you’re writing.[The content strategist in me was happy to hear this pitch for planning.]

Photo credit from home page: Amie Simmons

SXSW Wrapup: Reflections on the Chaos

Now you’re starting to see the South by Southwest wrapup posts appear, and I’ve already seen one post slamming the festival for becoming too big [It’s a real rant on the NY Observer if you want to Google it, but not worth the link in my opinion] and one defending the new SXSW status quo.

I’ll just say this: I’ve been to SXSW 5 of the last 7 years, and though it’s changed dramatically in that time, it remains one of the best places to catch up on everything related to the web. This year, with sessions spread all over downtown Austin, I walked nearly 10 miles in the two days I was in town. There was a shuttle service — too pricey when the weather was nice and cabs are cheap — but I found there was time to walk, so why not?

I blogged all the sessions I attended. Some are directly related to work I’m doing right now, and some are just topics I’m interested in. All my posts on SXSW are raw notes, so don’t expect polished journalism.

Will I go back? Most definitely. I always learn something new there and meet interesting people. I will be surprised if we don’t see big tweaks to the calendar and the session layout, but either way, I’m in. The excitement about the digital industry is palpable there, and it’s hard to find someone who’s not interested in learning more or hearing about new ideas. That kind of energy recharges me for a lot of hard work to come.

The sessions I blogged:
Todd Park from HHS on the Power of Open Health Data
Recommendation Engines: Going Beyond the Social Graph
Margot Bloomstein on Creation, Curation and the Ethics of Content Strategy
Tim Wu on Net Neutrality
Gary Vaynerchuk and The Thank You Economy
Dawn Foster on Hacking RSS

SXSW: Margot Bloomstein on Creation, Curation and the Ethics of Content Strategy

I’m starting this morning with a session from Margot Bloomstein on content strategy, curation and ethics. I’ve heard her speak before [on a different topic] and she was interesting, so we’ll see how this goes.

OK, right off the bat, this is a hard talk to blog. It’s a very good talk, but hard to synthesize quickly. Bloomstein has talked about creating new content through mashups, and about understanding the point of view of content creators and editors. She seems to argue it’s important for the audience to understand, but hasn’t yet made a judgment on whose job it is to find the info — is it the creator’s to share their perspective and history, or the audience’s to seek it out and then use it to inform their understanding?

Now we’re moving on to curation. Here, Bloomstein argues that point of view is also critical, which I’d agree. She’s talking about museum exhibit curation as a clear example of this.

Interesting point on the difference between curation of a museum exhibition and curating web content. In a museum exhibition, there are usually a very limited number of potential objects available. You make a list of everything you want, and you see what you can get. In web content, there’s often far more available than you could ever use. We often use automated filters with a few parameters and boom! There’s the current top news on X topic.

Pulls up a great example of Skittles pulling everything about Skittles from Twitter onto their site a couple of years ago. They had no human filter, and some of the tweets were NOT brand-appropriate. Human curation is critical to maintain your brand identity and speak appropriately to your audience.

Now talking about how to create, shape the user experience. Apparently there’s a debate in the UX community about how possible this is, since each user brings own baggage, and you can’t control that. Bloomstein says the museum perspective says, there are common human elements that a curator can play on and use to shape our experience.

Bloomstein says it’s important to get clients [your company, whoever you’re working with on content strategy] to focus on their objectives before you start content strategy work.

Current trend in museum curation has museums highlighting the curator and their perspective … very transparent. We don’t always do this in media, web content or other fields. Should we?

Quotes Mandy Brown [editor of A Book Apart, A List Apart] from yesterday: “We need more tools for human curation. We’re trying to replace humans with algorithms.”

My perspective [Pardon how obvious this is]: There are some things that humans do better and some things that algorithms do. We should let each do their best work. [Of course, this doesn’t always happen. I guess that’s Brown’s point.]

Bloomstein says that curation without perspective is aggregation. Where I would argue with this is that she seems to say it isn’t possible to present perspective through an algorithm. I think it absolutely is, if the human designs the algorithm appropriately.

Now talking about the Sarbanes-Oxley requirements on document management — relating to how public companies manage their digital assets, including all online communication. Serious consequences to a lack of a curation/archival strategy.

Really good questions on ethics now. Photo of a yeast bloom that was on the cover of Scientific American — original photo included the petri dish that held the yeast. They wanted to focus on the yeast, so they removed the petri dish from the photo. OK?

Quote from Martin Scorcese on the importance of directing, not just selecting, the right shots to make your movie. What are you setting out to say? Make that happen.

South by Southwest: What I’m up to

I got to South by Southwest yesterday and I had to hit the floor running — the conference started Friday so there were sessions flying by me. I got to a couple of great talks yesterday and blogged them here. Today, I’m going to three sessions for sure:
Margot Bloomstein talking about content, curation and ethics
Tim Wu talking about net neutrality
Gary Vaynerchuk talking about his new book The Thank You Economy

I’m also contemplating a late session on a Twitter-based prediction market.

I will blog the ones I attend, assuming they’re blogable. I’ve been to some great sessions in the past that were hard to capture in a blog post, so don’t take the lack of a post as a commentary on the quality of the session.

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