Just a small UX complaint

I’m working hard to get to Inbox 0 here on this holiday weekend. I’m down to a few random emails that require me to DO something. One is from E-Verify, the government program that lets you verify an employee’s legal ability to work in the United States. This is a simple matter for most U.S. citizens and for many others, but when you get more than a few employees, keeping up with the paperwork I suppose could be a pain. At Creekmore Consulting, there are just 3 of us at the moment, so our employee paperwork file is pretty thin. But just on principle, because I’d rather do stuff online, I signed up for E-Verify a while back, thinking it would make things easier.

Hahahahahahaha.

Bless my heart. [If you’re not Southern, you may not know that “Bless your heart” is frequently a veiled insult. It’s hard to distinguish between a genuine and a facetious usage of that phrase, if you’re not schooled in the shades of meaning there.]

So once I enrolled online, I was nonplussed to learn that I couldn’t actually USE the system until they mailed me a whole bunch of stuff, in the mail, and until I took some sort of test to show I understood the system. I promptly gave up and continued with my paper recordkeeping. [Most larger businesses HAVE to use the online system now, I believe. I don’t know what the threshold is, but it’s higher than 3.]

At any rate, I got an email from them the other day, since I was in their system, telling me that it was time to confirm my contact information or some such. And so when I was cleaning out my email tonight, I ran across it again, and I figured, well maybe they’ve made it easier. I’ll just log in and do that real quickly.

Except.

The email includes no link to the E-Verify site.

It tells me to log in and update my info. But I guess I am supposed to just have that URL memorized.

Dear E-Verify,

If you need some help on that whole user experience thing, please contact me. [That “Contact Laura” link at the top of this page will let you do that now. Or just call me: 615.500.4131.] I know lots of people who’d be glad to help.

Best,

Laura
A small-business owner who’d really like to like you

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